Cancellations & No Shows

Deposits & Cancellation Fees

Major surgeries with a Board Certified Veterinarian, and in some cases with our Veterinarians, require a deposit at the time the appointment is booked. This deposit is returned, or credited back to the client at the time the surgery is performed and paid for.

In the event a client decides  not to go ahead with the surgery, then there is 48 hour notification of cancellation period, or the client forfeits the deposit.

This policy also applies to the Board Certified Ultrasonographer.

Hospital appointments require a minimum of 24 hours notification to cancel, or cancellation fees may apply.

No Shows

We expect clients to be courteous, and call at least 24 hours in advance if they are not going to be able to make their appointment. This allows us to accommodate other clients needs and requests.

Unforeseen problems do occur, however if a client has a pattern  of consistent no shows, or cancellations without 24 hours notice (more than three), then they will be charged a ‘no show’ or ‘cancellation’  fee on subsequent occurrences.

Please Note: Saturday Appointments

Due to demand, failure to cancel at least 24 hours before, or failure to attend a Saturday appointment will result in an automatic fee of $36.00

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