Administration Policies

“No Show” describes any appointment that is missed.

“Cancellation” describes an appointment cancelled with less than 24 hours notice. “Late” describes a client who arrives 15 minutes or more after the scheduled appointment start time.

Policy

Due to an increasing number of “no shows” and same day cancellations, combined with a very high demand for services, there will be a charge for missed appointments and cancellations.

The charge for missed appointments or late cancellations is $66.00.

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call or email at least 24 hours before your pet’s appointment. This allows us to accommodate other patients who may need prompt medical care.

Procedure

Client is to be notified of the appointment “No-Show & Cancellation Policy” at the time of scheduling. This policy will also be found in the appointment booking confirmation emails and on our website.

Current clients:

a. Appointment must be cancelled at least 24 hours prior to the scheduled appointment time. Cancellations that occur with less than 24 hours notice will result in a $66 charge. ‘No Show’ appointments will also be charged a $66 fee. We understand that extenuating circumstances do arise; please discuss with a member of our Client Care team for more information.

b. In the event the client arrives late to their appointment and cannot be seen by the veterinarian on the same day, they will be rescheduled for a future clinic visit, if available. Should this happen more than once in a calendar year, the $66 fee will apply.

c. If two (2) no shows occur in a row or within a calendar year, the client will be required to pre-pay for any future appointments.

New Clients:

a. Appointment must be cancelled at least 24 hours prior to the scheduled appointment time. Cancellations that occur with less than 24 hours notice will result in a $66 charge. “No Show’ appointments will also be charged a $66 fee.

b. In the event the client arrives late to their appointment, they will be rescheduled for a future visit, if available. Should this happen at the next appointment, the client forfeits their right to any future bookings.

c.  If two (2) no shows occur, the client forfeits their right to any future appointment bookings.

Specialty Surgery

Surgeries or procedures booked with a Board Certified Veterinarian require a deposit at the time the appointment is booked. This deposit is returned, or credited back to the client at the time the surgery is performed and paid for.

These bookings are subject to a 48 hour notification of cancellation period, or the client forfeits the deposit.

This policy also applies to the Ultrasonography Specialist.

At Beechwood Animal Hospital we care about pets and their people. Our goal is to provide you with quality veterinary service in a caring, positive, and clean environment.

We encourage open dialogue and free communication with our staff and clients. If you have any concerns or questions regarding the care your pet has received today, please do not hesitate to bring it to our attention. If you prefer, you may speak privately with our practice manager. 

We appreciate your feedback, and constructive suggestions for how we may better work with you and your pet. Please let us know what we are doing well, too!

We accept Cash, Debit Card, VISA and Mastercard. Payment is expected in full at the time services are provided.

We also have documents to apply for iFinance/Medicard.

Due to the variety, and number of pets that may be in our reception area when you visit, we ask that you take the following into consideration:

• Your pet may be nervous or excited about being in a strange place, or seeing new people or animals. Or the other pets may be.
• Your, or another pet, may be sick and could possibly be contagious.
• One or more of the other pets might be feeling ‘mean’ if they are not feeling well.

It is recommended that all pets be properly restrained before coming into the hospital. Cats should be in carriers, and dogs on proper leashes. Pitbulls need to be muzzled as per city by-laws. If you do not own a carrier for your cat, let us know when you book your appointment, and we will provide one while you are in the clinic.

Try to maintain as much space as is possible between your pet and the others in the hospital, no matter how friendly they may seem. Our staff do their best to try and isolate animals we believe may be ill, or possibly contagious but it is not always possible.

We will make every effort to have each client seen on time, however emergency situations do sometimes arise and are given priority. We want to provide the best medical care for all our patients, and sometimes an annual check-up can change into a more complex consultation.

If you are under time constraints, please ask our staff about our ‘drop-off’ policy. Information is also available on our Policies page under Medical Admissions. We appreciate your patience and will see you as soon as we can.